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Introduction

Business Central Support Chatbot is a solution which saves Business Central Reseller functional support time. Simplanova has developed a solution that can help Dynamics Partners organize, log, train a bot for customer issues and save time on repetitive customer requests.

How does the BC Support Chatbot work?

Chatbot is provisioned per Dynamics Partner and can be accessed by all of their end-customers. Provisions of chatbot per end-customer are also possible. The goal of the chatbot is to be able to answer repetitive non-unique user enquiries. If the chatbot cannot answer a question, the question is logged and sent to Partner‘s consultant or to Partner‘s support system so that it can be either added to the chatbot later or answered to a customer as a standard support enquiry.