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Introduction

Business Central Support Chatbot is a solution which saves Business Central Reseller functional support time. Simplanova has developed a solution that can help Dynamics Partners organize, log, train a bot for customer issues and save time on repetitive customer requests.

How does the BC Support Chatbot work?​

Chatbot is provisioned per Dynamics Partner and can be accessed by all of their end-customers. Provisions of chatbot per end-customer are also possible. The goal of the chatbot is to be able to answer repetitive non-unique user enquiries. If the chatbot cannot answer a question, the question is logged and sent to Partner‘s consultant or to Partner‘s support system so that it can be either added to the chatbot later or answered to a customer as a standard support enquiry.